Answers

Frequently asked questions

Everything people ask before and after their first tin. Still stuck? We answer every message.

Kava basics

What is kava?

Kava is a root. It comes from Piper methysticum, a plant in the pepper family that grows across the South Pacific. For centuries, people in Fiji, Vanuatu, Tonga, and Samoa have prepared it as an evening drink shared from a bowl. Rooted puts that same root into a pouch.

Is kava the same as kratom?

No. They are unrelated plants from different parts of the world. Kava is a root from the South Pacific, and kratom comes from the leaves of a tree in Southeast Asia. There is no kratom in any Rooted product.

What is noble kava?

Kava plants come in many varieties. Noble kava is the group with the longest record of traditional everyday use, and it is the only kind Rooted uses.

Do Rooted pouches contain nicotine or tobacco?

No. Zero nicotine, zero tobacco. A pouch is a format, not an ingredient.

What does kava feel like?

Everyone is a little different. The most consistent thing people notice is a light tingle or mild numbness where the pouch sits, which is one of kava's signatures. Beyond that, people usually describe the experience as calm and clear-headed rather than foggy.

Is kava legal in the United States?

Yes. Kava is sold legally in the United States, most often as a dietary supplement. Rules differ in other countries, so check local regulations if you travel.

Using pouches

How do I use a kava pouch?

Place one pouch between your gum and upper lip. Leave it there. No chewing and no swallowing. We did put "no swallowing" on the mailer, and we meant it. Don’t swallow the pouch. But we want to clarify that you can swallow your saliva as usual while the pouch is in your mouth. When you are done, take it out and throw it away or discard it in the top of your tin.

How long do I keep it in?

Most people keep a pouch in for 15 to 45 minutes. It is strongest in the first 15 minutes and keeps delivering for up to 45.

Is the tingle normal?

Yes. A light tingle or mild numbness around the pouch is expected, and it is one of the most recognizable things about kava.

How many should I use?

Start with one and see how you feel before trying another. Follow the directions on the tin.

What is the difference between Focus and Unwind?

Focus is the daytime formula, with kava plus caffeine, Cognizin® citicoline, and L-Theanine. Unwind is the evening formula, with a higher kava dose plus ashwagandha, L-Theanine, and theobromine, and no caffeine.

How many pouches are in a tin?

Fifteen pouches per tin

How should I store my tin?

Keep it closed between uses, somewhere cool and dry, away from direct heat. Always keep it out of reach of children.

Ingredients and safety

What is in each pouch?

Every active and its exact dose is printed on the tin, with no proprietary blends. Focus has 100mg kava, 40mg caffeine, 35mg Cognizin® citicoline, and 35mg L-Theanine. Unwind has 125mg kava, 40mg ashwagandha, 30mg L-Theanine, and 25mg theobromine.

Who should not use Rooted?

Rooted is for adults 18 and over. Do not use it if you are pregnant or nursing, have or have had liver problems, or take medications that affect the liver. If you have a medical condition or take prescription medication, talk to your doctor first.

Can I drink alcohol with it?

No. Do not combine kava with alcohol.

Can I drive after using a pouch?

Do not drive or operate machinery until you know how kava affects you. Try your first pouch somewhere comfortable, like at home.

Is this FDA approved?

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Orders and shipping

How much is shipping?

Shipping is calculated at checkout by weight and destination through USPS. Orders over $50 ship free.

How fast will my order arrive?

Orders are packed and handed to USPS within 1 to 2 business days. USPS Ground Advantage usually delivers in 2 to 5 business days after that.

Where do orders ship from?

Bonita Springs, Florida. We ship only within the United States. For now.

Can I return an order?

You can return unopened tins within 14 days of delivery. Email photos showing the tin was never opened to contact@rootedpouches.com. We do not accept returns on opened tins. If something arrives damaged, wrong, or missing, email us within 14 days, and we will make it right.

My tracking says delivered but I do not have it. What now?

Check around your entry points and with anyone else at your address, then give it 24 hours since carriers sometimes scan early. If it still has not shown up, email us and we will help you track it down.

Subscriptions

How does the subscription work?

Pick Subscribe on any product page and your order repeats automatically at the plan price and frequency shown at checkout. Subscribers save on every delivery.

Can I cancel anytime?

Subscriptions require one month. After your first month, you can cancel anytime from your account, or email us and we will take care of it.

How do I skip or change a delivery?

Sign in at account.rootedpouches.com and open Manage Subscription. You can skip, pause, change the date or frequency, and update your payment or address. Changes need to be made before your next billing date to apply to that delivery.

When am I charged?

Your first order is charged at checkout, and each renewal is charged on your billing date. We email you before a renewal ships.

Wholesale and affiliates

Can I carry Rooted in my store?

Yes. Fill out the wholesale application and we will send pricing, minimums, and a starter order sheet. We reply within 1 to 2 business days.

Do you offer an affiliate program?

Yes. Apply on the affiliates page. Approved affiliates get a personal link, a discount code for their audience, and commission on every order their link brings in.

Can I contact a real person?

Always. Email contact@rootedpouches.com or call +1 239-631-3471. We reply within 1 to 2 business days.

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Still have a question?

Email contact@rootedpouches.com or call +1 239-631-3471. We reply within 1 to 2 business days.

Contact Us
Focus
100mg Kava

Focus

4.9 (131 reviews)

Clean energy for the day.

Flavor

$16.99

Unwind
125mg Kava

Unwind

4.9 (107 reviews)

Evening calm without alcohol.

Flavor

$16.99